Refund & Cancellation Policy

Last updated: 17 May 2026

This policy explains refunds and cancellations for (A) GetsMotives and KorePOS platform subscriptions and fees charged by GetsMotives Ltd, and (B) transactions between Merchants and their end customers processed through the Platform.

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1. Definitions

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2. Platform subscription cancellations

2.1 How to cancel

Cancel auto-renewal via your account dashboard or email support@korepos.co.uk before the next billing date.

2.2 Effect of cancellation

• Access continues until the end of the current paid billing period unless otherwise stated
• No further renewal charges apply after cancellation is processed
• Data export may be available for a limited period; thereafter data may be deleted per our retention policies

2.3 Refunds of platform fees

Unless required by law or expressly agreed in writing:

• Monthly plans: fees are non-refundable for the current month
• Annual plans: no pro-rata refund on early cancellation unless stated in your order form
• Trials: no charge if cancelled before trial conversion

Billing errors will be corrected or refunded at our discretion.

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3. Hardware cancellations

Hardware orders are governed by the Hardware Agreement. Return windows, restocking fees, and defective device replacement apply as stated there.

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4. Customer transactions (Merchant to end customer)

Merchants set their own refund and cancellation rules for bookings, events, food orders, tickets, and retail sales. You must:

• Display clear terms at point of purchase
• Honour applicable consumer rights (UK Consumer Rights Act, Consumer Contracts Regulations, and event-specific rules)
• Process refunds through the Platform or payment dashboard where the original payment was taken

GetsMotives Ltd does not issue refunds on behalf of Merchants unless required by law or a specific support arrangement.

4.1 Common scenarios

4.2 Timing

Refunds are submitted to card issuers or banks; crediting the customer may take 5–10 business days or longer depending on the issuer.

4.3 Chargebacks

If a customer initiates a chargeback instead of requesting a refund, see Payment Terms.

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5. Payment link and online checkout

Refund eligibility follows the Merchant’s published policy. Disputes should be directed to the Merchant first.

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6. Exceptional circumstances

We may offer goodwill credits for prolonged Platform outages qualifying under our SLA. This does not replace statutory rights.

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7. Contact

Platform billing: support@korepos.co.uk
Legal: support@korepos.co.uk

Related: Pricing & Billing · Merchant Terms · Payment Terms