Terms & Conditions

Last updated: 17 May 2026

These Terms & Conditions (“Terms”) govern access to and use of the GetsMotives and KorePOS platform and related services provided by GetsMotives Ltd (“we”, “us”, “our”). By creating an account, using the Platform, or clicking to accept, you agree to these Terms on behalf of yourself or the organisation you represent (“you”, “Customer”).

If you accept payments through the Platform, additional terms apply: Merchant Terms, Payment Terms, and AML & KYC Policy.

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1. Definitions

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2. Eligibility and account registration

You must be at least 18 years old and authorised to bind your business. You agree to provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account.

We may refuse, suspend, or terminate accounts that violate these Terms or our Acceptable Use Policy.

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3. The Platform

We provide a SaaS platform for POS, payments, bookings, ticketing, QR ordering, customer engagement, analytics, merchant onboarding, and related operations for hospitality, retail, events, and experience businesses.

We are not a bank, payment institution, or e-money issuer. Payment services are provided by regulated third parties subject to their own terms.

Features may vary by plan (e.g. KorePOS Lite vs Pro), region, and integration availability.

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4. Subscription and fees

Subscriptions, trials, upgrades, and billing are governed by our Pricing & Billing Policy. Fees are exclusive of VAT unless stated otherwise.

Failure to pay may result in suspension after reasonable notice.

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5. Your responsibilities

You agree to:

• Comply with applicable laws (including consumer protection, food safety, licensing, and tax)
• Obtain necessary consents for marketing and data processing
• Configure refunds and cancellations fairly for your end customers (see Refund & Cancellation Policy)
• Maintain accurate product, pricing, and availability information
• Not use the Platform for prohibited activities (see Acceptable Use Policy)
• Indemnify us against claims arising from your Content, products, or unlawful conduct, except where caused by our breach or negligence

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6. Our rights

We may:

• Modify, improve, or discontinue features with reasonable notice where material
• Perform maintenance and emergency updates
• Monitor usage for security, fraud, and compliance
• Remove Content that violates law or policy
• Suspend access for non-payment, security risk, or breach

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7. Intellectual property

We retain all rights in the Platform, branding, and documentation. You receive a limited, non-exclusive, non-transferable licence to use the Platform during an active Subscription.

You retain ownership of your Content. You grant us a licence to host, process, and display Content as necessary to provide the Platform and support Merchants.

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8. Data protection

Our Privacy Policy and Data Processing Agreement describe how personal data is handled. Where you process end-customer data, you are the controller and must provide appropriate privacy notices.

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9. Confidentiality

Each party will protect the other’s non-public business information with reasonable care and use it only for the purpose of the relationship.

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10. Warranties and disclaimers

The Platform is provided “as is” except where mandatory consumer rights apply. We do not warrant uninterrupted or error-free operation. We disclaim implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law.

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11. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

Subject to the above, our total aggregate liability arising from these Terms in any twelve-month period is limited to the greater of: (a) fees paid by you in that period, or (b) £1,000.

We are not liable for indirect, consequential, or special damages, loss of profits, or failures of third-party services (including payment providers, networks, or internet connectivity).

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12. Termination

Either party may terminate for material breach not cured within 30 days of notice. We may terminate immediately for serious breach, insolvency, or regulatory requirement.

Upon termination, access ends and fees owed remain payable. Data export may be available for a limited period subject to our retention policies.

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13. Dispute resolution

Parties will attempt good-faith resolution by contacting support@korepos.co.uk. If unresolved, disputes shall be subject to the courts of England and Wales under the laws of England and Wales, except where mandatory consumer jurisdiction applies.

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14. General

• Assignment: You may not assign these Terms without our consent.
• Force majeure: Neither party is liable for events beyond reasonable control.
• Entire agreement: These Terms, incorporated policies, and order forms constitute the entire agreement.
• Severability: Invalid provisions do not affect the remainder.

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15. Contact

GetsMotives Ltd
Flat 42 Regents Court, Stonegrove, Edgware, HA8 8AD, United Kingdom
Legal: support@korepos.co.uk · Support: support@korepos.co.uk
Company no. 16846219 · Not VAT registered in the United Kingdom

Related policies: Privacy Policy · Pricing & Billing · Acceptable Use · SLA