Overview
Payment links let you collect remote payments for deposits, invoices, or orders without a card reader present. KorePOS Lite and Pro generate a secure URL you can share by SMS, email, or QR code. Customers pay on their own device; you track status from the Payments inbox until the link is paid, expired, or cancelled.
Before you begin
- KorePOS Lite or KorePOS Pro with payments enabled
- Verified merchant account supporting pay-by-link
- Customer contact method (mobile number or email) if sending directly from KorePOS
Step-by-step
Create a new payment link
From the home screen or Payments menu, tap Payment link. Enter the amount in GBP and add an optional reference such as an invoice number or event name. References appear on receipts and settlement reports for easier reconciliation.
Set expiry and notes
Choose an expiry time if the offer is time-limited — for example 24 hours for a table deposit. Add an internal note for staff; notes are not shown to the customer. Review the total including any service fees displayed before sending.
Share the link
Send via SMS or email from KorePOS, or copy the link to paste into WhatsApp or your booking system. You can also display a QR code on screen for in-person scanning. Each link is unique and can only be paid once unless you create a new link.
Track payment status
Open the Payments inbox to see Pending, Paid, Expired, or Cancelled states. Paid links trigger the same settlement flow as in-person card payments. Resend or create a new link if the customer reports an expired URL.
Troubleshooting
- Customer cannot open the link
- Confirm the link was copied in full, check expiry time, and ask the customer to try a different browser. Corporate firewalls occasionally block payment pages — try mobile data.
- Payment shows pending after customer paid
- Refresh the inbox after 30 seconds. If still pending, verify the customer’s bank authorisation succeeded and contact support with the link reference ID.
- Wrong amount charged
- Cancel the unpaid link and issue a new one with the correct amount. For paid links, process a refund from the payment detail screen per your refund policy.